Welcome to the CARLEZZ FAQs!

This guide addresses common questions to help users make the most of CARLEZZ, a user-friendly platform for hiring private vehicles.

General Information

1. What is CARLEZZ?

CARLEZZ is a private vehicle hiring platform that connects vehicle owners with individuals who need temporary transportation. The platform offers various vehicle options ranging from cars and vans to SUVs, making it suitable for personal or professional needs.

2. How does CARLEZZ work?

Vehicle Search: Browse available vehicles using the app.
Selection: Choose a vehicle that suits your preferences and budget.
Booking: Reserve the vehicle through the app and make secure payments.
Pickup or Delivery: Coordinate with the owner for pickup or delivery.

3. Is CARLEZZ available in my location?

CARLEZZ is expanding rapidly and currently operates in major cities and regions. Check the app or website to see available locations.

Registration and Account Management

4. How do I create an account?

Download the CARLEZZ app from the App Store or Google Play Store.
Sign up using your email, phone number, or social media account.
Complete your profile with personal and payment information.

5. Can I update my profile information?

Yes, you can update your profile by navigating to the “Settings” section in the app.

6. What should I do if I forget my password?

Use the “Forgot Password” option on the login screen. Follow the prompts to reset your password via email or SMS.

7. How can I remove my account from CARLEZZ?

You can request to remove your account from CARLEZZ anytime you want, just visit “https://carlezz.com/account-removal-request” & submit the form. Your account will be removed within 48 hours.

Vehicle Booking and Usage

8. How do I book a vehicle?

Open the CARLEZZ app and search for available vehicles by location, date, and type.
Choose a vehicle and review its details, including price and owner ratings.
Confirm the booking and make a payment.

9. Can I book a vehicle for someone else?

Yes, you can book a vehicle for someone else. Ensure the driver’s details match the person using the vehicle to comply with CARLEZZ’s policies.

10. How is the rental duration calculated?

Rental duration is calculated from the time you pick up the vehicle to the time you return it. Additional charges may apply if the vehicle is returned late.

11. Are there mileage limits?

Some rentals include mileage limits. Check the vehicle’s listing for specific details. Extra charges may apply if you exceed the limit.

Payment and Charges

11. What payment methods are accepted?

CARLEZZ accepts major credit and debit cards, mobile wallets, and online banking. Specific payment options may vary by region.

12. Are there additional charges?

Additional charges may include:

Late fees: If the vehicle is returned past the agreed time.
Mileage overage fees: For exceeding mileage limits.
Damage fees: For damages during the rental period.

13. Are there discounts or promotions?

Yes! CARLEZZ often offers discounts, referral bonuses, and seasonal promotions. Check the “Promotions” section in the app.

14. Can I cancel my booking?

You can cancel a booking through the app. Cancellation policies vary by owner, and fees may apply depending on the timing of the cancellation.

Vehicle Owners

15. How can I list my vehicle on CARLEZZ?

Sign up as an owner on the CARLEZZ app.
Provide details about your vehicle, including photos, registration, and insurance.
Set availability, rental rates, and mileage limits.

16. Is my vehicle insured when rented through CARLEZZ?

CARLEZZ provides insurance coverage for vehicles rented through the platform. However, coverage details may vary by location and vehicle type.

17. How do I get paid as a vehicle owner?

Payments are transferred to your designated account after each rental period, minus CARLEZZ’s service fee.

18. Can I reject a booking request?

Yes, as a vehicle owner, you can review booking requests and approve or decline them based on availability and other considerations.

Safety and Security

19. Is CARLEZZ safe to use?

Yes, CARLEZZ prioritizes safety by:

Verifying users and vehicle owners.
Offering insurance coverage.
Providing 24/7 customer support.

20. What should I do in case of an accident?

Yes, CARLEZZ prioritizes safety by:

Verifying users and vehicle owners.
Offering insurance coverage.
Providing 24/7 customer support.

21. How does CARLEZZ handle user data?

CARLEZZ follows strict data protection policies and uses encryption to secure user information. Refer to our Privacy Policy for details.

Technical Issues

22. What should I do if the app crashes or doesn’t work?

Check your internet connection.
Restart the app or your device.
Ensure the app is updated to the latest version.
If the issue persists, contact CARLEZZ support.

23. Can I use CARLEZZ on multiple devices?

Yes, you can log in to your account on multiple devices. However, for security reasons, notifications will be sent when a new device logs in.

Customer Support

24. How can I contact CARLEZZ support?

You can reach CARLEZZ support through:

In-app chat.
Email: support@carlezz.com
Phone: Check the app for regional helpline numbers.

25. What are CARLEZZ’s support hours?

CARLEZZ provides 24/7 customer support to assist with any issues.

Policies and Guidelines

26. Are there specific driving requirements?

Drivers must have a valid driver’s license and meet age requirements specified in the vehicle listing.

27. What happens if I return the vehicle late?

Late returns may incur additional charges. Notify the owner in advance if you anticipate a delay.

28. Are pets allowed in rented vehicles?

Pet policies vary by owner. Check the vehicle’s listing or ask the owner for clarification.

29. What should I do if the vehicle isn’t as described?

Contact CARLEZZ support immediately if the vehicle doesn’t match its description. Resolution options include refunds or alternative arrangements.

Special Features

30. Does CARLEZZ offer delivery options?

Yes, some owners provide delivery services. Check the vehicle listing for delivery availability and fees.

31. Can I book a vehicle long-term?

Yes, CARLEZZ offers long-term rental options. Contact the owner for custom arrangements or discounts.

32. Are electric or hybrid vehicles available?

Yes, CARLEZZ includes a range of vehicle types, including electric and hybrid models. Use filters to find eco-friendly options.

Feedback and Improvements

33. How can I leave feedback?

After your rental ends, you can rate and review the owner and vehicle through the app. Feedback helps improve the CARLEZZ experience.

34. Can I suggest improvements to the app?

Absolutely! Send your suggestions via the feedback form in the app or email suggestions@carlezz.com.

Troubleshooting Common Issues

35. What if I can’t find a vehicle?

Ensure your payment method has sufficient funds and is properly linked. If the issue persists, contact CARLEZZ support.

36. What should I do if I face payment issues?